INTERNATIONAL

 

We now ship WORLDWIDE! - this service is via Australia Post using their eParcel Express Courier International Service (completely Traceable) This service takes approximately 7-10 working days however please allow up to 14. 

*Please note that due to the nature of Nail Polish products, we are unable to ship these items Internationally. We regret to say that if a order is placed for these products it will be rejected and refunded as soon as possible.

Orders are shipped Monday through to Friday. (Excluding Australian National Public Holidays)

We post Once a day via Australia Post's EParcel System. Orders placed before 12 pm (Australian Eastern Standard Time) will be shipped the same day. Any orders placed after 12 pm will be shipped the following day.

You will receive an email to tell you when your items have been shipped. Please check your spam or trash folders if you haven’t received this email.

Delivery times are provided by Australia Post. They are approximate only as orders may take a day or two longer if you do not live in a metropolitan area.

 

We have 2 options for International Delivery.

EXPRESS COURIER INTERNATIONAL - This is a completely comprehensive tracking service which will provide you email updates when your order has been scanned at all check points, when you subscribe (via their website) for tracking information. It requires a signature upon delivery and is estimated to arrive to you in 2-4 Business Days

PACK & TRACK INTERNATIONAL - *Applicable to New Zealand Only.  This option provides you limited tracking capabilities and does NOT require a signature for delivery.  It is our most cost effective International delivery method with a estimated arrival time is 3-10 Business Days.

 

While every effort is made to process and ship your order efficiently and securely, International orders are shipped at your own risk. 

Damaged items delivered through international shipping methods will not be replaced or refunded.  

We are not responsible for customs clearance, delays or compliance. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

Free shipping promotions do not apply to international orders.

We do not accept returns and exchange on international orders.

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CHARGES

NEW ZEALAND - Standard shipping costs are a flat rate of $10.90 AUD with Australia Post Pack & Track International, please note that this is a non signature delivery. For a safer and more secure method of delivery Express Courier International is a express service that is completely traceable and requires a signature upon delivery. Sorry, there is no Free Shipping threshold for International delivery.

REST OF THE WORLD - We charge a flat rate of $25.00 for International deliveries.  International deliveries are sent via Express Courier International which includes signature upon delivery and tracking.  Sorry, there is no Free Shipping threshold for International delivery.

ZONES COUNTRIES

EXPRESS COURIER INTERNATIONAL

PACK & TRACK INTERNATIONAL

Zone 1 New Zealand $15.00  $10.90
Zone 2 Japan, China, Hong Kong $25.00
Zone 3 India, Indonesia, South Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam $25.00
Zone 4 Canada, America $25.00
Zone 5 Fiji, New Caledonia, Papua New Guinea, Philippines, Solomon Islands, Sri Lanka, Brunei Darussalam $25.00
Zone 6

France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

$25.00
Zone 7 Austria, Belgium, Denmark, Finland, Greece, Malta, Poland, South Africa, Brazil $25.00
Zone 8 Israel $25.00

 

*Pack & Track International is only available in selected countries as per Australia Post guidelines.  More countries will be added to the list in the future.

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ESTIMATED DELIVERY TIMES

New Zealand 7-10 BUSINESS DAYS (Subject to Customs Clearing Process)
Asia-Pacific Region 3-14 BUSINESS DAYS (Subject to Customs Clearing Process)
All other Regions 3-14 BUSINESS DAYS (Subject to Customs Clearing Process)


Important note for International Customers: If paying by credit card, your statement will show the transaction in Australian Dollars. Orders processed by Paypal will remain in your chosen currency. Our website supports AUD, NZD, USD, GBP and the Euro.

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WHAT IF MY DELIVERY HASN'T ARRIVED?

  • The first thing to do is enter the tracking number you received in your confirmation email from Lipstick Republic at http://auspost.com.au/track/ for international countries, you can use your own countries postal tracking website when the parcel has left Australia.
  • Next check at your local Post Office. Most of the time your countries postal service will leave a card in your mail box if you aren't home to receive your parcel, however sometimes they neglect to do so.  So it is still worth a check at your local Post Office. 
  • If your items still haven’t arrived contact us via our contact page. Please include your full name, delivery address and order number when you are making a inquiry.